Be socially responsible, transparent, and establish clear communication. Ensure visitors are not digitally distant. Monitor if companies and individuals get intuitive service. Use every opportunity to protect your authority.
Get confidence where sales have potential to grow. See how visitors navigate and interact. Have data always at hand. Stop guesswork. Ensure you meet always higher expectations.
Deliver 5 stars service. Have just one click between you and your customers for on-site and on-the-go. On-board new customers fast. Combine Trust & Innovation.
Digital is the new normal. Manage your transformations with confidence. Ensure customers recognize your brand intuitive and frustration-free.
Accelerate digital strategies across every channel. Make self-service natural and intuitive, whether you support customers to manage their plans or staying in touch with loyal ones.
Well, it's quite simple. We license and charge for the number of sessions you decided to store for further analysis. It's completely up to you what you want to keep in recording storage, i.e., it'd be 100% of recorded sessions for some projects.
In contrast, for some others, it'd be narrowed down to solve onboarding or conversion issues for a particular segment of users. You're deciding. Selection and storage criteria might be dynamically changed.
We will never charge nor limit you on a number of projects or users in the system. Team collaboration features and real-time event feeds are also free of charge.
Reference - User Guide & Business events explained
Imagine subsystem of auto-tagging and user's interactions detection - Omniscopy automatically names it all. Named actions are available for session filtering, segmentation of data, and user-journey analysis.
Technically speaking, the event processor service validates a complex set of rules for the purpose of analysis and tagging. The emergence of this rule automatically creates a tag that is available to you to look for via the recordings search engine. The advantage we give to your hands is because of jQuery superset available to examine the DOM structure for changes. Thanks to the above, apart from detecting virtually any type of interactions, we also can tag sessions in cases when the end-user noticed the given site element, without initiating any interaction whatsoever.
Reference - User Guide & Events processing explained
When recording the website changes, we utilize the capabilities offered by server-side DOM processing. As a result of the above, our server works as a micro and ultra-fast browser. This makes it possible for us to process the DOM events on our side, and to analyze them within the scope of the emergence of business events. Thus we do not impose any workload on the browser utilized by the end-user. Furthermore, the set of event configuration options we offer is very broad and expansive.
In essence, we do not limit our customers to perform the analysis based on pre-defined actions only. You can detect any operation with the use of our system. We deliver a rules engine to our customers, instead of a limited list of options, contrary to the competing products.
Reference - User Guide & Setup explained
Depending on the licensing model, we can provide the Omniscopy system to you on the basis of SaaS or On-premise models. In the former case, it is required to embed the tracker script within your website. On the other hand, in case of the On-premise model, the Omniscopy server suite is additionally installed.
The setup package comes in a form of a ~900 MB file of binaries, along with a sample setup script. For the purpose of setting up, we use the Ansible client that makes it possible to automate the whole process.
Actual System and Hardware requirements are included in the recent User Guide.
The answer to that question is - in almost all cases - "yes". It happens, as your modifications of the website dynamics remain irrelevant to us. Omniscopy is capable of recording and saving the results of the changes made.
Reference - User Guide & Recording explained
What a recording is? Undoubtedly, you do know what HTML (Hypertext Markup Language) is. HTML tags are responsible for generating the DOM structure that, along with the stylesheet (CSS), remains responsible for visual representation of the website in the browser used by the user. Dynamic websites utilizing the Java Script language are making changes to the DOM structure when reacting to the user interactions. Our technology allows you to monitor those changes in an ongoing manner.
Thanks to the above, once the changes are recorded, we are able to recreate the results that occur after the modifications are made. Furthermore, we precisely visualize the website status at the exact moment when the user-interaction begins.
Briefly speaking, we record each and every event embedded within the DOM structure, including CSS animations, embedded iframes, as well as the moments when the cursor hovers over the given element or when the website is scrolled, or when it is zoomed in or out. Interactions with iframe elements or audio, video or HTML5 content are recorded as well. We also record our decorations of masked data entry actions and other elements. You will learn more, over the course of getting acquainted with the product demo.