Empower Your Teams.
Turn digital opinions into customer insights.

Customer experience in the digital world is challenging to understand.
Make it transparent.
Use advanced business analytics to demonstrate how customers interact with your web and mobile applications in an instant. Improve customer satisfaction with real-time data. User problems are no concern anymore. Lead buyers to happiness with hands-on actionable data.

Data Analysts & Research Teams

Use retro-active analysis to verify your hypotheses faster. Discover opportunities and hot-spots in a few minutes. Mark, detect and have complete visual access to all event session and recorded user-instances. All static content is on-prem storage, so recordings never expire due to service changes. Thanks to this capability, pre- and post-change user interactions are both visible and comparable.

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UX/CX Design Teams

Observe all moments of digital interactions as if you were sitting together with your entire customer base in the same room. Gain access to customer paths, errors, anomalies, moments of frustration, preferred behaviours, and commitments. Have immediate access to relevant data and filter sessions by device, operating system, location, mouse movements, demographics, traffic sources, website behavior. Detect JavaScript errors with a negative impact on your application in an instant.

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Product Management Teams

Have five-star user-flows without lifting a finger. Avoid time-consuming implementations and recurring updates. Automatically capture content elements and interaction points - with every aspect of site-changes – without pre-tagging. Enable our pay-as-you-use license model, to keep entry costs low and under control.

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DevOps Teams

Record sessions and organize them for test & usage scenarios, and acceptance tests. Introduce visual aspects to documentation and keep it always up to date. As a result, your Teammates will work more efficiently, which allows changes to be delivered on time and without errors. Illustrate bugs - attach exported & recorded sessions, add comments, and conduct discussions on threads you follow.

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Digital Marketing & Head of Omnichannel

Use segments to follow buyer progressions from entry to exit. A detailed map flow, visualization, and analysis of the user's journey allow you to spot trends and consumer insights within seconds. Analyse the data of an individual user or an entire customer group based on product interests. Gain insights into qualitative and quantitate data sets for each page element. Thanks to on-prem deployment, Omniscopy stores all data at your disposal which you are the exclusive owner of.

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Customer Claim & Product Support

Have immediate access to user-actions in your web app. Replay live session to understand issues your customers face during an online purchase. Be always one click away from trouble-shooting business-critical events. Get live access to errors and speed up resolution time so you don’t have to lose a customer ever again due to poorly monitored digital buying experiences.

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